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Avaya 3380X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Network & Infrastructure Requirements | 20% | - Bandwidth and latency planning - High availability design - Server and virtualization sizing |
| Topic 2: Avaya Aura Contact Center | 30% | - Capacity and dimensioning - Architecture overview - Component integration |
| Topic 3: Avaya Oceana & Elite Multichannel | 25% | - Omnichannel workflow design - Oceana solution design - Elite Multichannel configuration |
| Topic 4: Solution Design Principles | 25% | - Scalability and reliability planning - Customer requirements analysis - Compliance and security considerations |
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