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Avaya 132-S-916.2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| System Maintenance & Troubleshooting | 25% | - Troubleshooting voice quality, connectivity and feature issues - Monitoring system health and logs - Software updates and licensing |
| IP Office Platform Installation & Configuration | 30% | - Network integration and IP telephony protocols - IP Office Server Edition configuration - System hardware and software setup |
| Telephony & Voicemail Administration | 25% | - User, extension and group management - Call routing, dial plans and trunk configuration - Voicemail Pro and embedded voicemail setup |
| Integration & Advanced Features | 20% | - Security and backup/restore procedures - Unified communications and mobility features - Integration with third-party applications |
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