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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer has opened up a new location in London that will have four employees. They want to SCN this site with the current location in New York City which has an IP500 that has been installed for over a year without any software revisions. The employees in London will use the New York City location for all outbound and inbound calls and want to be able to dial any extension at either location. What should you recommend for this customer?

A) Install an IP500 with four digital phones in London and use short codes to dial across the H.323 IP trunk to connect back to New York City.
B) Install an IP500 with four IP phones in New York City and use the H.323 IP trunk for a SCN to connect back to London to dial out of London.
C) Install an IP500 with four IP phones in London and create a VPN connection between London and New York City with firewalls at both locations using double network address translations.
D) Install an IP500 with four IP phones in London and use the H.323 IP trunk for a SCN to connect back to New York City to dial out of New York City.

2. A client requests VoiceMail Pro with UMS to be installed. During the installation process the option for UMS does not appear. What is the cause?

A) The Windows account does not have permission.
B) The UMS service is installed automatically.
C) The server platform does not meet the requirements.
D) The UMS licenses have not been loaded.

3. A customer has an IP500 with a single PRI on their system for inbound and outbound calls. They report they are losing calls intermittently during the day. Which two applications can be used to capture the problem? (Choose two.)

A) Phone Manager
B) Manager TFTP log
C) System Monitor
D) System Status
E) Call Status

4. Which two IP Office applications can be installed on the same server? (Choose two.)

A) one-X Portal
B) CCR
C) IP Office Voicemail Pro up to 16 voicemail ports
D) IP Office Voicemail Pro up to 20 voicemail ports

5. A user with a 1608 IP phone complains that they are unable to make an international call. The phone has the letter "R" displayed in the feature status area and the user can dial other IP phone users. What has caused the problem?

A) The phone has registered to a backup IP Office.
B) The phone requires a firmware update.
C) The phone is set to Do Not Disturb (DND).
D) The phone has been restricted by the administrator.

Solutions: