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Avaya-Certification 132-S-720.1 Braindumps

132-S-720.1

Exam Code: 132-S-720.1

Exam Name: Specialist Call Center Implement and Support Elective Exam

Updated: Oct 03, 2026

Q & A: 128 Questions and Answers

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Avaya 132-S-720.1 Exam Syllabus Topics:

SectionObjectives
Topic 1: Call Center Architecture and Fundamentals- Avaya Call Center Components Overview
  • 1. Call routing fundamentals
    • 2. ACD and IVR integration concepts
      - Solution Architecture Design
      • 1. Scalability and redundancy planning
        • 2. Contact center deployment models
          Topic 2: Operations and Support- Maintenance
          • 1. Backup and recovery procedures
            • 2. System updates and patching
              - Monitoring and Troubleshooting
              • 1. Performance monitoring tools
                • 2. Call flow diagnostics
                  Topic 3: Implementation and Configuration- Integration
                  • 1. CRM and database integration
                    • 2. CTI integration basics
                      - System Setup
                      • 1. Agent and skill assignment setup
                        • 2. Call vectoring and routing configuration
                          Topic 4: Reporting and Optimization- Optimization Techniques
                          • 1. Resource utilization improvement
                            • 2. Queue optimization
                              - Reporting Tools
                              • 1. Call center analytics
                                • 2. Agent performance reporting
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