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Oracle 1Z0-465 Exam Syllabus Topics:

Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

Question #1
Your customer would like you to alter the create account page.

They would like you to change the following Items:
-Custom fields: (display only these two fields) -Contacts.free_trial (Not Required) -Contacts.contact_okay (Not required)
-Standard fields: -Contact.email_alt1(Required) -Contacts.email_alt2(Not required) -Contacts.ph_mobile(Not required) -Contacts.ph_home(Required) -Name (Not required)
Identify the option that correctly reflects the changes requested by the customer.

A. Option C
B. Option B
C. Option A
D. Option D

Question #2
Your customer's "Chat Survey Score" report contains valid records; however all of the average scores to be zero.
What two steps will correct this?

A. Change the format of the Average Score.
B. Refresh the Chat Survey report.
C. Update the Filters in the report.
D. Ensure the survey's questions are included In the "Chat Survey Score" report.
E. Change the Survey questions to a Matrix type.
F. Add values to the Score field in the Survey Questions.

Question #3
Identify which option describes a valid use of the disposition field.

A. Describe the status of the customer question
B. Describe the classification of incidents
C. Describe the topic of knowledgebase answers
D. The customer selected the nature of the question

Question #4
Your customer is a printing company and every knowledgebase article contains the word "print.
Which configuration will enable end customer searches to return a single knowledge article result when searching with "print"?

A. Add "print" using the stop word editor and add "print" to a search priority word and assign one answer.
B. Add "print" using the stop word editor and add "print" to only one knowledgebase article keyword
C. Add "print" using the Stop word editor and add "print" to the alias file.
D. Add "print" to only one knowledgebase article keyword and add "print" to a search priority word and assign multiple answers.

Question #5
Identify the seven data types that are available as custom fields.

A. Date Field
B. Integer
C. Text Area
D. Yes/No
E. Currency
F. Multi Select Menu
G. Float
H. Date/Time
I. Text Field
J. Menu

Solutions: