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How much MB2-718 Exam Cost
The price of the MB2-718 exam is $165 USD.
Microsoft Dynamics 365 for Customer Service MB2-718 Exam
Microsoft Dynamics 365 for Customer Service MB2-718 Exam which is related to Microsoft Certified Professional Certification. This exam measures and validates the create and manage cases, create and manage queues, install and configure Dynamics 365 field service, identify features and limitation of the Mobile Apps. App Developers, Sales Operations Managers, and IT Professionals usually hold or pursue this certification and you can expect the same job role after completion of this certification.
MB2-718 Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our MB2-718 exam dumps will include the following topics:
- Implement Service Management Analysis and Voice of the Customer Surveys 15%-20%
- Manage Dynamics Field Service and the Interactive Services Hub 15%-20%
- Manage Queues, Entitlements, and Service Level Agreements (SLAs) 20%-25%
- Manage the Unified Service Desk (USD) 15%-20%
- Manage Cases, the Knowledge Base, and the Interactive Service Hub 25%-30%
Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx
Microsoft Dynamics 365 for Customer Service Exam Certification Details:
| Exam Code | MB2-718 |
| Exam Name | Microsoft Certified Solutions Expert (MCSE) - Business Applications |
| Exam Price | $165 (USD) |
| Number of Questions | 40-60 |
| Books / Training | 81057: Agent Enablement in Microsoft Dynamics 365 for Customer Service 81058: Service Intelligence in Microsoft Dynamics 365 for Customer Service 81063: Voice of the Customer in Microsoft Dynamics 365 for Customer Service 81064: Microsoft Dynamics 365 Unified Service Desk For Customer Service 81065: Microsoft Dynamics 365 for Field Service |
| Passing Score | 700 / 1000 |
| Sample Questions | Microsoft Dynamics 365 for Customer Service Sample Questions |
| Schedule Exam | Pearson VUE |
| Duration | 120 mins |
Microsoft MB2-718日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configure Unified Service Desk | 20% | - Session management and integration - Hosted controls and configuration - Toolbars, navigation rules, and events |
| Topic 2: Implement Service Management Analysis and Voice of the Customer | 25% | - Voice of the Customer surveys
|
| Topic 3: Manage Dynamics 365 Field Service Integration | 20% | - Products, price lists, and territories - Resource management and scheduling - Field service and customer service integration |
| Topic 4: Manage Cases, Knowledge Base, and Interactive Service Hub | 35% | - Create and manage cases
|
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