PDF Version DemoStep 2: Online Training
Microsoft offers free online courses for the MB-240 exam to all the candidates. The training courses are compiled and delivered by the experienced experts in the field and are available for free. They cover various topics that you need to learn to be able to deal with the questions during the test. It is a very convenient possibility for those who don’t want to pay.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
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For more info read reference:
Universal Resource Scheduling in Microsoft Dynamics 365 for Field Service Manage scheduling options in Dynamics 365 for Field Service
Microsoft MB-240日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Manage the Field Service mobile app | 5–10% | - Install, configure, and deploy mobile app - Customize mobile forms, views, and offline capabilities - Manage mobile user access, security, and synchronization |
| Configure field service applications | 20–25% | - Configure resources, resource types, and resource roles - Configure incident types, service tasks, and products - Configure core settings and administration areas - Configure service agreements, booking rules, and settings |
| Manage work orders and customer assets | 25–30% | - Create and manage work orders, work order types, and statuses - Manage work order products, services, and skills requirements - Manage customer assets, asset hierarchies, and service history - Process work order lifecycle: creation, assignment, completion, and closure |
| Manage inventory and purchasing | 5–10% | - Configure inventory settings, warehouses, and product catalog - Manage purchasing, purchase orders, and vendor returns - Process inventory transactions: receive, transfer, adjust, and consume |
| Implement Microsoft Power Platform | 5–10% | - Integrate with Power Apps, Power Automate, and Power BI - Extend functionality with customizations and solutions - Configure and use connected field service and IoT features |
| Schedule and dispatch work orders | 15–20% | - Use schedule board, schedule assistant, and resource optimization - Configure and use resource scheduling optimization (RSO) - Manage bookings, resource availability, and conflicts - Configure scheduling parameters, booking statuses, and requirements |
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