Peoplecert Certification ITIL-4-CDS Braindumps

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:

Question 1

A software development company wants to improve its service delivery by implementing a value stream for a new service creation. The company aims to balance speed and quality of service delivery. How should the company structure its value stream to meet this objective?

A. Use comprehensive complex simulations to test the workflow
B. Define and optimize an individual value stream for each team involved in service creation
C. Enable variance of quality and cost of services
D. Integrate feedback loops and escalation mechanisms in the workflow

Question 2

In ITIL 4, which practice is accountable for defining the mandatory financial and contractual metadata-such as cost centers, chargeable service rates, SLA targets and contract references- that must accompany every ticket to support accurate chargeback, cost transparency and SLA reporting across the service value streams?

A. Service Desk practice
B. Service Level Management Practice
C. Financial Management practiceright
D. Service Request Management practice

Question 3

A popular social media app is part of a complex network of systems. Most changes to the service are successful, except for those made by a development team that has many failed changes.
Which is the BEST approach to reduce the number of failures?

A. Create a standard change model for development changes and initiate as a service request
B. Increase the size of development changes to make them easier to handle and increase success
C. Create a change model for development changes that includes the use of safe-to-fail testing
D. Initiate development changes as emergency changes so that errors can be identified quickly

Question 4

An organization has departments that are structured as Sales, Business Operations, and Quality Control. Each department has its own set of responsibilities, reporting lines and authorities, and they manage their internal processes independently. What type of organizational structure is this an example of?

A. Matrix
B. Flat
C. Functional
D. Divisional

Question 5

An organization wants to encourage its employees to suggest improvements to its practices.
However, employees are reluctant to suggest improvements because their suggestions have been ignored in the past. The employees do not trust their managers to be open and transparent.
Which concept should be applied to overcome this challenge?

A. Working with a customer-oriented mindset
B. Shift-left
C. Workforce planning and management
D. A continual improvement culture

Solutions: