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HP HP2-H33 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP PPS ServiceOne Services Overview | - HP ServiceOne Services portfolio and offerings - Value proposition of HP PPS services |
| Selling HP PPS ServiceOne Services | - Identifying customer needs and qualifying opportunities - Positioning and articulating service value to customers |
| Sales Process and Strategies | - Sales methodologies for ServiceOne engagements - Handling objections and closing deals |
| HP PPS Services Implementation Concepts | - Care Pack and Contractual service features - ServiceOne service lifecycle and delivery |
HP Selling HP PPS ServiceOne Services Sample Questions:
Question #1
Which service offers faulty hardware repair at a designated HP repair center?
A. Offsite repair
B. Travel repair
C. Designated repair center exchange
D. Onsite repair
Question #2
Which services can be offered for both printer and PC equipment? (Select two.)
A. Asset Tagging
B. Printer Installation
C. Maintenance Kit
D. PC Tracking and Recovery
E. Defective Media Retention
F. Onsite Repair
Question #3
What is true about HP Custom Contractual Services?
A. HP Custom Contractual Services are linked to one hardware serial number.
B. HP Custom Contractual Services requires payment made as one up-front cost for a multi-years engagement.
C. HP Custom Contractual Services can provide special payment terms or conditions (leasing, penalties, etc.).
D. The HP Custom Contractual Services can only be defined as one Service Level Agreement.
Question #4
What is an example of the value that HP PPS Services offer to your customers?
A. Customers have security for lost laptops and desktops due to a mobile workforce.
B. Customers can save up to 63% on new hardware purchased under an HP Care Pack Service.
C. Customers can save up to 44% of the cost of an out-of-warranty repair.
D. A customer's IT staff can be trained by HP to quickly repair printer faults.
Question #5
Which service corresponds with the following discovery question: "What is your back up plan to help you control and predict costs over the life of your equipment?"
A. Maintenance Kit Replacement for printers
B. Travel Services
C. Accidental Damage Protection
D. HP Care Pack Services (next business day or same day
Solutions:
| Question #1 Correct Answer: A | Question #2 Correct Answer: E,F | Question #3 Correct Answer: C | Question #4 Correct Answer: C | Question #5 Correct Answer: A |


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