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Apple Desktop Service Certification Sample Questions:

1. You have just completed replacing a logic board in an iMac (Flat Panel) and are reassembling the computer.
Which of the following special tools is recommended during this reassembly?

A) Torque screwdriver
B) CRT discharge tool
C) Jumper adjustment tool
D) Spring tensioning tool

2. Which of the following is NOT one of the three things you should do throughout the troubleshooting process?

A) Consult resources.
B) Measure all voltages.
C) Consider the human factor.
D) Keep notes.

3. Which of the following is NOT a good step to take when working onsite on a computer?

A) Check the polarity of the grounded power outlet.
B) Wear a grounded ESD wrist strap.
C) Place parts on the floor.
D) Use a grounded ESD mat.

4. A customer states that he cannot transfer files over the Internet after connecting his new iMac (Early 2006) to his cable modem via Ethernet. According to the Apple General Troubleshooting Flowchart, which of the following is the most efficient area to pursue FIRST?

A) Network system preferences
B) The Internet Connect application
C) Computer and cable modem compatibility
D) Mac OS X Software Update

5. To isolate a video problem as hardware or software on a Mac mini, which of the following steps should you try FIRST?

A) Reinstall the appropriate Mac OS.
B) Start up from a known-good startup disc.
C) Replace the built-in display.
D) Verify the hard disk with Disk First Aid.

Solutions: