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Apple 9L0-004 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Software & macOS Support | 15% | - macOS installation, recovery, and update procedures - Customer communication and service documentation - File systems, permissions, and system preferences |
| Troubleshooting & Diagnostics | 25% | - System logs and error code interpretation - Using Apple Service Diagnostics (ASD) - Startup issues, power failures, and display problems - Network, storage, and peripheral troubleshooting |
| Safety & Environmental Guidelines | 15% | - Electrostatic discharge (ESD) protection - Battery and hazardous material handling - Regulatory compliance and e-waste disposal |
| Installation & Disassembly Procedures | 20% | - Cable routing and connection standards - Proper disassembly and reassembly techniques - Component replacement and upgrade guidelines |
| Hardware Architecture & Identification | 25% | - Power systems, logic boards, memory, storage, and peripherals - Model identification and serial number lookup - iMac, Mac mini, Mac Pro, and Mac hardware components |
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