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Avaya 6402 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: System Configuration & Management | 30% | - IP Office Manager and Security Settings - Short codes, time profiles and call routing - Hunt groups, pickup groups and call distribution - User profiles, extensions and rights |
| Topic 2: Maintenance & Troubleshooting | 10% | - Common issues and resolution steps - System logs, alarms and debugging tools - Backup, restore and configuration management |
| Topic 3: Endpoints & Trunks | 20% | - Digital, IP and SIP telephone configuration - SIP, PRI and analog trunk setup - Media resources and codec settings - DHCP, TFTP and phone provisioning |
| Topic 4: Voicemail & Applications | 15% | - Auto Attendant and call flows - Licensing for advanced features - VoiceMail Pro installation and setup - Embedded Voicemail configuration |
| Topic 5: System Architecture & Installation | 25% | - Network configuration and IP addressing - Software installation and upgrade procedures - SD card licensing and system ignition - IP Office 500v2 and Server Edition hardware |
Avaya IP Office Implementation Sample Questions:
1. With the tool IP Office Debug View you can view the voice mail server activity. Which statement is true?
A) Debug View can run somewhere on the network.
B) Debug View is integrated in VoiceMail Pro Client.
C) Debug View must be run on the VoiceMail Pro Server.
D) Debug View must be run on the IP Office Manager PC.
2. Which two steps must be completed to get Embedded Voice Mail (EVM) Dial by Name to work correctly? (Choose two.)
A) Configure DialBy Name action off Auto Attendant.
B) Add names to the system directory.
C) EmbeddedVoicemail code is set.
D) Users need to record theirnames.
3. Which two features arc supported by the Embedded Voicemail on the IP Office platform? (Choose two.)
A) Network Mailbox
B) DTMFBreakout from mailbox
C) Voicemail to Email
D) Public Distribution Box
E) Virtual DistributionList
4. Housekeeping in VoiceMail Pro Client allows you to configure scheduled backups. Where do you set housekeeping for VoiceMail Pro?
A) VoiceMail Pro Client administration, preferences, general
B) IP Office configuration, system tab, housekeeping
C) VoiceMail Pro Client administration menu, preferences, general, scheduling
D) IP Office configuration, system tab, VoiceMail Pro
5. When connecting a 1600 series IP telephone to an IP500v2, which license is required?
A) Privileged Edition
B) IP500 Data Networking
C) IP500 Public Worker
D) Avaya IPEnd Points
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B,D | Question # 3 Answer: B,C | Question # 4 Answer: A | Question # 5 Answer: D |
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