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Certification Path
The Avaya Aura Experience Portal with POM Implementation and Maintenance certification path includes only one 3309 certification exam.
Reference: https://downloads.avaya.com/css/P8/documents/100178575
Avaya 3309 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Installation and Configuration | - Installing POM on Primary and Auxiliary Servers - Setting up Experience Portal Manager (EPM) |
| Topic 2: Experience Portal and POM Fundamentals | - Proactive Outreach Manager (POM) Architecture and Components - Overview of Avaya Aura Experience Portal |
| Topic 3: Certificates, Security and Integration | - Configuring Certificates and Secure Communication - Integration with Avaya Components (e.g., Communication Manager) |
| Topic 4: Campaigns and Management | - Creating and Managing POM Campaigns - Outcall Settings and License Allocation |
| Topic 5: Logs, Reports and Troubleshooting | - Viewing and Analyzing Logs - Troubleshooting Common Errors and Failures |
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