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What is the duration of the 3308 Exam
- Passing Score 68%
- Number of Questions: 65
- Length of Examination: 90 minutes
- Format: Multiple choices, multiple answers
Avaya 3308 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya Quality Monitoring (QM) | - Agent scoring and performance metrics - QM workflow and evaluation process - EQConnect and IF Connect adapters |
| Implementation and Configuration | - Recorder installation and configuration - Server readiness and environment validation - Database and storage configuration |
| Maintenance and Troubleshooting | - Integration troubleshooting (QM / WFO) - Log analysis and error resolution - System monitoring and health checks |
| Avaya Contact Recording Architecture | - Integration with Avaya Aura / WFO Framework - ACR system components and deployment - Call capture methods (DMCC, SIP, H.323) |
| Security and Compliance | - Encryption and certificate management - Access control and audit logging |
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