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EXIN ITSM18FB Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Continual Improvement | - Improvement practices
|
| Topic 2: Service Management Processes | - Core service lifecycle processes
|
| Topic 3: ISO/IEC 20000:2018 Standard | - Structure and requirements of the standard
|
| Topic 4: IT Service Management Principles | - Core concepts of ITSM
|
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