EXIN Exin Certification ITIL-F Braindumps

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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

Question #1
Which one of the following is the CORRECT set of steps for the continual service improvement approach?

A. What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?
B. Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?
C. Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution
D. Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve

Question #2
An incident is proving difficult to resolve. A technician informs their manager that more resource is needed to restore the service.
What has taken place?

A. A service level escalation
B. An incident resolution
C. A functional escalation
D. A hierarchic escalation

Question #3
What is a service delivered between two business units in the same organization known as?

A. Internal service
B. External service
C. Strategic service
D. Delivered service

Question #4
Which stage of the service lifecycle is MOST concerned with defining policies and objectives?

A. Service transition
B. Continual service improvement
C. Service design
D. Service operation

Question #5
Which of the following statements about standard changes are CORRECT?
1 . The approach is pre-authorized
2 . The risk is usually low and well understood
3 . Details of the change will be recorded
4 . Some standard changes will be triggered by the request fulfillment process

A. All of the above
B. 1, 2 and 4 only
C. 2 and 3 only
D. 1 only

Solutions: