HP Sales Certified HP2-H65 Braindumps

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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Which HP Services benefits should you share with a customer who insists that they can repair devices themselves? (Select three.)

A) HP Services removes the burden on your IT team so they can focus on the core business tasks.
B) HP Services allows you to avoid unexpected costs after the base warranty expires.
C) Replacement of HP products costs less if customers only use HP devices.
D) HP products are less likely to need repairs if HP professionals are monitoring them.
E) HP Services makes it so you do not have to worry about access to spare parts.

2. Which portal is the global gateway for the tools and resources you need to do business with HP?

A) HP Partner First Portal
B) HP Sales Central
C) HP Cross Sell Solution
D) HP Market Pro

3. With Next Business Day Onsite, what happens if remote support is not possible for the customer?

A) An authorized HP services technician helps the customer get started with the HP Maintenance Kit Shipment/Replacement the next business day.
B) An authorized HP services technician ships a replacement device and the customer ships the previously used storage media to a recycling facility on the next business day.
C) An authorized HP services technician arrives to train the IT team how to repair the device onsite the next business day.
D) An authorized HP services technician arrives to repair the device onsite on the next business day.

4. Why is it important to register HP Services?

A) Registering HP Services is required to set up automatic renewal of services.
B) Registering HP Services entitles the customers to valuable rebates.
C) It is less expensive to replace registered HP devices than devices that are not registered.
D) When a customer calls for support, the HP Services agent can verify the customer and which services they are entitled to.

Solutions: