IBM Certified Specialist C2090-045 Braindumps

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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

Question #1
Prior to transferring a OneTeam PMR to the BackEnd , a problem summary should be added to the PMR. The OneTeam process uses the term EDANT to describe the mandatory information that should be included in the problem summary.
What does the N in EDANT stand for?

A. New customer contact
B. Next Action
C. Nice to have
D. Named Advice

Question #2
According to the Software Support Handbook how is a Severity 1 PMR defined?

A. Criticalimpact or system down
B. Non-critical or impacting support team
C. Non-critical query
D. Severeimpact and system running

Question #3
Which action must be done by a FrontEnd (FE) engineer in order to requeue a PMR to the BackEnd (BE) queue using CCWIN?

A. E-mail BE notifying them of the upcoming customer PMR.
B. Contact BE by phone or using Sametime chat.
C. Fill in the "NEXT QUEUE" field with the FE feedback queue.
D. Increase the AQS set level up to 6.

Question #4
What is the purpose of the Service Given Days measurement?

A. It is the number of days from CE to the last final service given code on PMRs.
B. It is the number of days from CE to the non-definitive last service given code on PMRs.
C. It is the amount of time from CE to the service given code put at the first contact with customer.
D. It is the number of days from Call Entry (CE) to the first final service given code on PMRs.

Solutions: