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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Public Sector Solutions: Product-Specific Systems Knowledge | 45% | - Grants management and program administration - Core architecture and data model - Licensing, permitting, and inspection management - Document processing, eSignature, and reporting tools - Employee experience and emergency response capabilities |
| Public Sector Solutions Implementation Strategies and Best Practices | 19% | - Solution design and requirements mapping - Data management, scalability, and quality assurance - Deployment methodology and change management - Governance and compliance considerations |
| Public Sector Solution Product Configuration | 36% | - Action plans, automation, and business rules implementation - Service Cloud and Experience Cloud setup for citizen services - Security, sharing, and compliance configuration - Configure OmniStudio components for public sector workflows |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
Question #1
Which three work.com managed packages/features can be installed as part of the Employee Experience for Public Sector?
A. HR Service Center
B. Employee Concierge
C. Workplace Strategy Planner
D. Employee Workspace
E. Workplace Command Center
Question #2
A Public Sector Organization (PSO) has recently deployed Grants Management from Agentforce Public Sector within their Salesforce Org and has launched their publicly available Grants Portal. The PSO would like to ensure that they meet their statutory requirements and perform their due diligence, as they now have Organizations registering via their portal.
The PSO ' s statutory and due diligence processes include verifying the details of the Organization as well as requesting, collecting, and storing documentation about the Organization. The PSO would like to track these activities separately, as these processes can be run in parallel.
Which feature available in Public Sector would the Technical Consultant configure to meet the PSO ' s requirements?
A. An Action Plan targeted at Account
B. An Action Plan Template targeted at Account
C. A Path targeted at Account
D. A Support Process targeted at Account
Question #3
A government agency is implementing Agentforce Public Sector and their intake officer is looking to create a document checklist and review business license applications only. The agency is looking to create a document type for business license applications using the Intelligent Document Automation (IDA) and restrict the record access to the intake officer only.
What are the three steps a technical consultant should configure to satisfy the agency ' s use case?
A. Create a document type under Notes and Attachment
B. Create a Document Type
C. Turn on Document Checklist
D. Assign permissions and permission sets for application forms
E. Enable Intelligent Document Automation
Question #4
A government agency runs various research and grant programs for scholars. They have decided to use the Individual Application object in Grants Management for Public Sector.
Which Salesforce features must be enabled to support this use case?
A. Product Schedule
B. Custom Object for Applications
C. Salesforce Flow
D. Person Accounts
Question #5
A Public Sector Organization (PSO) is implementing Agentforce Public Sector. It has a requirement that they would like to keep a list of assessment indicators that their teams will use during inspections and have those indicators mapped to regulatory codes that team members can reference.
Leveraging the Public Sector data model, how can the Technical Consultant meet the requirement for the PSO?
A. Create a lookup relationship on both objects to a junction object called Regulatory Code Map
B. Create a master-detail relationship between Regulatory Code and Assessment Indicator
C. Use the Regulatory Code Assessment Indicator junction object
D. Use the Assessment Indicator Regulatory Code junction object
Solutions:
| Question #1 Correct Answer: A,B,D | Question #2 Correct Answer: B | Question #3 Correct Answer: B,C,D | Question #4 Correct Answer: D | Question #5 Correct Answer: C |


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