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Nortel 920-340 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| System Architecture and Overview | - System capabilities and deployment scenarios - SCS 500 Release 2.0 platform components |
| Voice Services Integration | - Auto attendant setup - Voicemail configuration |
| Call Processing and Routing | - Dial plan configuration - Routing tables and call handling rules |
| Maintenance and Troubleshooting | - System monitoring and diagnostics - Fault isolation and recovery procedures |
| Networking and Connectivity | - Remote access and system connectivity - IP configuration and network integration |
| Installation and Initial Configuration | - Basic system initialization and setup procedures - Hardware installation and wiring |
| System Administration | - Feature programming and system parameters - User provisioning and extensions - Class of Service and permissions configuration |
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