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Nortel 920-131 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting and Support | 25% | - Error diagnosis and resolution - Common installation issues - Performance optimization - Call flow and connectivity problems |
| Topic 2: System Overview and Architecture | 20% | - Symposium Express 4.2 components - Network and telephony integration - Hardware and software requirements |
| Topic 3: Installation and Configuration | 30% | - Licensing and activation - Server installation and setup - Database configuration - Basic call center configuration |
| Topic 4: Administration and Maintenance | 25% | - Backup and restore procedures - System monitoring and logs - User and agent management - Software updates and patches |
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