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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
1. A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?
A) From Solaris login as root and use the date command
B) Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS
C) In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.
D) Shutdown the CMS to the ak prompt level and adjust the BIOS time.
2. Click the Exhibit button.
The Quick Credit call center opened at 8 a.m. on the Friday, the day after a holiday By
8:30, the customer service line had received 6 customer complaints all1 stemming from calls to the center the day before. Callers complained that they received the "all agents are busy" recording but regardless how long they waited, were never answered.
What caused callers to be queued even though the Quick Credit call center was closed on the holiday?
A) The holiday recording was not functioning properly.
B) The holiday was not administered in the holiday tablet
C) An agent forgot to log out.
D) The Communication Manager was down.
3. Which application or menu can be used for creating an ACD on CMS?
A) cms adm
B) CMS-Terminal
C) CMS-Supervisor
D) cms svc
4. Which announcement type resides in a TN2501AP circuit pack, and supports recording locally from a telephone, or can use generated way announcement fifes?
A) Adjunct
B) Local
C) External
D) Integrated
5. In an active non-Expert agent selection (AES) environment, what is each hunt group known as?
A) Split
B) Skill
C) Vector
D) Agent
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: A |
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