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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with Visual Phone capabilities. The administrator is trying to access the Visual Phone application to manage user's extension. However when the administrator launches the edit extension page, the View Visual Phone button does not appear. Which statement describes how to resolve the customer's problem?

A) The View Visual Phone buttonis located in the Visual Phonetab of the ACCCM administrator window.
B) The administrator must first find the user in the Userstab to access the Visual Phone button.
C) Theadministrator musthaveVisual Phone permissions in ACCCMto see the View Visual Phonebutton.
D) The administrator must have access to the Standalone Application for the Visual PhoneinACCCMto see the View Visual Phone button.

2. When determining the amount of servers required for Avaya Contact Confer Control Manager (ACCCM) the database server architecture must be considered.
Which two statements arc true concerning the database Installation? (Choose two.)

A) The ACCCM database can beinstalledon a dedicated server.
B) The ACCCM database can be co-resident with the application server.
C) The ACCCM database can only be installed on a dedicated server.
D) The ACCCM database canonly be installed co-resident with the application server.

3. A company has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Communication Manager (CM) solution. The administrator would like to assign specific permissions to a specific user. How can the administrator assign the permissions?

A) Create a custom role and assign the user to the role.
B) Assign the user a role and then customize the role for that user only in the permissionstab.
C) Assign multiple roles to the user to customize permissions.
D) The administrator must assign the user with the correct group. Permissions areassignedat the group level only.

4. A company located In Germany wants to setup their Avaya Contact Center Control Manager (ACCCM) to use the German language. In which two locations can you set de_de as the language? (Choose two.)

A) the ACCCM Setup under SystemLanguage
B) in web.config file under set de_de
C) in the ACCCM CFGtab,under Language Tab, select de_de
D) in the database tableSystem_Parameters underLanguage

5. In a customer environment for Avaya Contact Center Control Manager (ACCCM), you must define the client requirements. Which browser(s) are supported by ACCCM?

A) InternetExplorer7, 8and 9
B) Internet Explorer 6,7 and 8
C) Mozilla Firefox3.6 with IEView Add on
D) Google Chrome 4.1

Solutions: