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Avaya 132-S-715.2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Operational Analyst Configuration | 25% | - Access control and permissions - Workgroup and skill setup - User and role management |
| Topic 2: Avaya Interaction Center Architecture | 20% | - Software and hardware requirements - Deployment models - System components and topology |
| Topic 3: Maintenance & Troubleshooting | 15% | - Backup and restore procedures - System monitoring and logging - Common issues and resolution |
| Topic 4: Design & Implementation | 30% | - Integration with telephony infrastructure - Call flow design and scripting - Database and reporting configuration - Installation and commissioning procedures |
| Topic 5: Security & Licensing | 10% | - Security best practices - Compliance considerations - License management |
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