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Avaya 132-S-708-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Voice Self-Service Fundamentals | 20% | - Core concepts and architecture - Avaya Voice Portal / Experience Portal components |
| Implementation & Troubleshooting | 15% | - Common issues and resolution - Performance monitoring and optimization - Deployment and configuration |
| System Integration | 25% | - High availability and failover design - Contact center and agent transfer integration - CTI and database integration |
| Design Tools & Application Development | 25% | - Call flow and application logic design - Dialog Designer and VoiceXML - Prompts, grammars, and speech interface design |
| Speech & Media Components | 15% | - Text-to-Speech and Automatic Speech Recognition - Media processing and hardware platforms |
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