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Salesforce Certified Sales Cloud Consultant Sample Questions:
1. Sales managers at Cloud Kicks want to create a sales dashboard of key performance indicators (KPIs) to measure day-to- day operations.
Which key metric should the consultant include in the dashboard?
A) Number of outbound calls made over a period of time
B) Number of updated opportunities
C) Number of marketing qualified leads (MQL)
2. During end-to-end testing, users report that a key business process is missing a step.
What should a consultant do first to resolve the issue?
A) Revise the test scripts and ask users to repeat the testing.
B) Change the solution to meet the needs of the users and update the training materials.
C) Work with key stakeholders to determine if a change to the requirements is necessary to go-live,
3. Which prerequisite should the consultant consider before enabling Opportunity Splits?
A) Ensure open opportunities are owned by active users,
B) Add customized split types to opportunities.
C) Enable Opportunity Teams and confirm the owner is a team member.
4. A consultant is implementing a new Sales Cloud instance for Cloud Kicks (CK) that has a public sharing model for Accounts. Different sales reps own local accounts that create a multi-level Account Hierarchy. CK needs to see the total number of closed won opportunities and the revenue value for all accounts in the hierarchy when viewing a parent account.
Which recommendation meets this requirement?
A) Create a roll-up summary field on the Account with the total value of won opportunities from the child accounts.
B) Reference the revenue totals on the parent accounts in the Account Hierarchy view.
C) Configure after-save flow to update a custom field on the parent account with the total value of won opportunities from the child accounts.
5. Cloud Kicks (CK) is developing its organizational change management (OCM) and rollout strategy. The consultant has emphasized the value of leveraging the experiences of partners and customers within the Salesforce ecosystem.
Which resource should the consultant recommend to help CK reach its goal?
A) End user feedback
B) Salesforce Premier Success
C) Trailblazer Community
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: C |


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