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Salesforce Plat-UX-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Testing | 11% | - Planning and conducting usability testing - Analyzing testing results and making recommendations |
| Topic 2: Discovery | 13% | - Determining business needs and user needs - Identifying customer experience objectives and goals - Analyzing existing user experiences and identifying gaps |
| Topic 3: Salesforce Lightning Design System | 13% | - Applying SLDS components and patterns - Identifying the purpose and resources of SLDS |
| Topic 4: Configuration and Customization | 10% | - Understanding declarative customization options for UX - Configuring Lightning pages and apps for optimal UX |
| Topic 5: Information Architecture | 12% | - Creating effective labeling and categorization systems - Designing site maps and navigation structures |
| Topic 6: UX Fundamentals | 16% | - Identifying user interface design principles - Understanding accessibility standards and guidelines - Describing the user-centered design process |
| Topic 7: Visual Design | 11% | - Designing responsive and mobile-friendly interfaces - Applying Salesforce Lightning Design System (SLDS) |
| Topic 8: Interaction Design | 14% | - Creating wireframes and prototypes - Defining user flows and interactions - Designing effective page layouts |
Salesforce Certified Platform User Experience Designer Sample Questions:
Question 1
What are Salesforce core design principles when making design decisions?
A. Clarity, Efficiency, Consistency, Beauty
B. Emphasis, Efficiency, Repetition, Proportion
C. Emphasis, Alignment. Consistency, Beauty
D. Clarity, Efficiency, Balance, Proportion
Question 2
Cloud Kicks requires a custom image to be added to a record detail page, making it easier for the company to visually identify its current membership level.
Which platform tools should be used to achieve this requirement?
A. Lightning Components, SLDS Icons, and Compact Layouts
B. Image Field, Dynamic Form, and Lightning Record Page
C. A Formula Field, Static Resource, and Object Page Layout
Question 3
Cloud Kicks (CK) wants to display contact information, including avatar, name, and title, for people who are related to a customer on a Record page. However, title space is available.
Which standard component's design should be used given CK's constraints?
A. Interactive Cards
B. Tree Grid
C. Table
D. Tiles
Question 4
A UX Designer wants to understand the mental model of employees who have requested a new internal community, The brief specifies what the employees should be able to do on the site, but the designer needs to suggest a suitable architecture.
Which technique should be used?
A. Card Sorting
B. Tree Testing
C. User Test
D. Cognitive Walkthrough
Question 5
A UX Designer wants to conduct customer interviews as part of discovery research.
Which best practice should be followed while conducting these interviews?
A. Ignore vague or general answers.
B. Analyze findings in the moment.
C. Engage in a friendly and informal way.
Solutions:
| Question 1 Answer: A | Question 2 Answer: C | Question 3 Answer: D | Question 4 Answer: A | Question 5 Answer: C |
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