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Microsoft MB3-465 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Contract Administration | 20% | - Contract renewals and terminations - Billing rules and coverage - Service contract creation and management |
| Topic 2: Preventive Maintenance | 15% | - Generating recurring work orders - Setting up maintenance schedules - Tracking completion history |
| Topic 3: Depot & Returns Management | 15% | - Return merchandise authorization (RMA) - Inventory integration for service - Depot repair process |
| Topic 4: Service Call Management | 25% | - Work order lifecycle - Scheduling and resource assignment - Creating and updating service calls |
| Topic 5: Field Service Setup & Configuration | 25% | - System requirements and installation - Company setup and global parameters - Security and user access |
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