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Skills measured
- Describe shared features (15-20%)
- Describe Dynamics 365 Customer Service (15-20%)
- Describe Dynamics 365 Sales (15-20%)
- Describe Dynamics 365 Marketing (10-15%)
- Describe Project Operations (15-20%)
- Describe Dynamics 365 Field Service (15-20%)
Who Should Take the Microsoft MB-910 Exam
Individuals who are considering a career in IT should take this exam. Those who have already entered the IT field may be required to have this certification. Potential employers may also require that an individual has passed the MB-910 exam to be considered for a position within the company and many other organizations. Individuals may apply their knowledge in many ways after passing this exam. They may use the tools to create sophisticated mobile applications or programs. Others may learn how to program services on Azure.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
Microsoft MB-910 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Describe Dynamics 365 customer engagement apps | - Overview of Dynamics 365 CRM applications
|
| Topic 2: Describe Dynamics 365 Sales capabilities | - Sales lifecycle and core features
|
| Topic 3: Describe Dynamics 365 Marketing capabilities | - Marketing automation fundamentals
|
| Topic 4: Describe Dynamics 365 Customer Service capabilities | - Customer support features
|
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