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CIPS L5M9 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Performance Improvement in Operations | - Continuous improvement approaches
|
| Topic 2: Operations Processes and Systems | - Process design and analysis
|
| Topic 3: Operations Strategy and Performance | - Operations strategy development
|
| Topic 4: Quality and Reliability Management | - Failure prevention and recovery
|
| Topic 5: Operations Management Concepts | - Definition and scope of operations management
|
CIPS Operations Management Sample Questions:
1. When processing low volumes of a product, specialisation is high and it is therefore possible to create products at a lower unit cost. Is this TRUE?
A) yes- when producing low volumes of a product, cost savings can be transferred to the customer
B) no- the volume of products created does not impact upon unit costs as these are fixed in advance
C) yes- staff gain specialities when there is less products to create
D) no- creating products in low volumes often leads to a higher unit cost
2. When conducting a Failure Mode and Effective Analysis (FMEA) which system could be used to show risks to a business's operations? Select TWO
A) RAG System
B) Colour Code
C) Scale 1-10
D) ABC Analysis
3. A company should aim to achieve all its performance objectives at the same time to ensure success. Is this TRUE?
A) no- companies should select which objectives should take precedent over others depending on the focus of the organisation at that time
B) no- companies should set performance criteria each month and this may change depending on market conditions
C) yes- a company should focus on all criteria at each stage of the product lifecycle
D) yes- focusing on all objectives simultaneously is the only way to achieve a higher profit and market share
4. The RATER methodology looks at the key dimensions to providing an effective service. Which of the following is not a dimension of this framework?
A) responsiveness
B) assurance
C) empathy
D) tangibles
5. Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has.
Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixed-position layout
Which of the following will you put into box 5?
A) cell layout
B) product layout
C) fixed-position layout
D) functional layout
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,C | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: C |


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