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HP HP5-C01D Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Selling Strategies & Value Propositions | 25% | - Building Service Value Cases - Overcoming Objections - Identifying Customer Needs |
| Topic 2: HP Personal Systems Service Portfolio Overview | 25% | - HP Proactive Management Services - HP Standard & Extended Warranty Services - HP Device as a Service (DaaS) |
| Topic 3: HP Lifecycle & Support Services | 30% | - Maintenance & Repair Services - Installation & Deployment Services - Asset Recovery & Recycling |
| Topic 4: Delta Updates & New Offerings | 20% | - 2018 Service Portfolio Changes - Target Customer Segments - Updated Licensing & Terms |
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