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HP HP2-N31 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP BSM Solution Components | - Business service monitoring capabilities - Application Performance Management - Systems Management - Network Management |
| Business Service Management (BSM) Solution Concepts | - Understanding HP BSM value proposition - Business alignment and IT service management concepts |
| Selling HP BSM Solutions | - Identifying customer challenges and requirements - Positioning HP BSM solutions and benefits |
| Customer Engagement and Solution Discovery | - Discovery questions and customer qualification - Creating business value discussions |
HP Selling HP BSM Solutions Sample Questions:
1. Which key differentiator supports a capability of the BSM Application Performance management solution?
A) supports Heads-up Display (HUD) for multi-monitoring technology
B) provides a single pane of visibility for complex, virtualized. and cloud environments
C) provides real time end-to-end transaction monitoring via industry leading, end-user monitoring and diagnostic tools
D) provides a cross-domain view of the entire IT environment with Operations Manager (i), known as the "Operations Bridge"
2. What is the most correct value proposition for HP Software's BSM Network Management Solution?
A) Proactive application monitoring mitigates risks by reducing the number and duration of Severity 1 outages, thereby reducing end-user minutes lost.
B) It consolidates performance and event data from heterogeneous architectures to reduce downtime, improve operations through greater system visibility, and lower costs due to improved efficiency.
C) Proactive network monitoring with detailed event capture lowers IT costs by reducing the incidence of performance degradation and the number and duration of network outages, thereby reducing the risks and costs of SLA noncompliance and regulatory penalties.
D) It enables IT organizations to enhance network performance and availability while improving resource utilization and provides secure, compliant networks, while meeting SLAs and containing costs.
3. Which key customer persona is most likely associated with and involved in Systems Management?
A) Operations Manager
B) Senior Project Manager
C) Director of Human Resources
D) Quality Assurance Director
4. Which HP value statement will resonate best with the persona involved in Systems Management?
A) Our Systems Management solution end-to-end transaction and service level management through proactive end-user monitoring.
B) Our Systems Management solution reduces downtime and mean time to repair (MTTR) through root-cause analysis that maintains accuracy for dynamic networks.
C) Our Systems Management solution optimizes and consolidates tools with ability to manage most complex heterogeneous environments from a single solution.
D) Our Systems Management solution guarantees an error free, heterogeneous application that spans network silos.
5. Which HP value statement will best resonate with the personas involved in application performance management?
A) Our performance management solution reduces downtime and mean time to repair (MTTR) through root-cause analysis that maintains accuracy for dynamic networks.
B) Our performance management solution provides end-to-end transaction and service-level management through proactive end-user monitoring.
C) Our performance management solution optimizes and consolidates tools with the ability to manage most complex heterogeneous environments from a single solution.
D) Our performance management solution guarantees an error free, heterogeneous application that spans network silos.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: A |


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