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HP HP2-E25 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Sales Process | 30% | - Solution Proposal and Value Presentation - Pricing and Quoting - Customer Needs Assessment |
| Topic 2: HP Service Business and Policy | 20% | - Channel Partner Program Rules - Renewal and Upselling Strategies - Service Contract Terms |
| Topic 3: Service Technical Knowledge | 25% | - Hardware and Software Support Models - Service Delivery and Implementation - Service Level Agreements (SLAs) |
| Topic 4: HP Service Portfolio Overview | 25% | - Professional and Managed Services - Warranty and Post-Warranty Services - HP Care Pack Services |
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