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Genesys GE0-602 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshooting and Optimization | 10% | - Diagnosing routing issues - Monitoring routing performance - Scalability and best practices |
| Interaction Routing Design | 25% | - Multi-channel routing - Priority and queue management - Skill-based routing |
| Universal Routing Server (URS) Fundamentals | 25% | - Architecture and components - Configuration and deployment - Routing strategies and logic |
| IRD (Interaction Routing Designer) Usage | 20% | - Testing and debugging - Variables and functions - Workflow creation and editing |
| Advanced Routing Features | 20% | - Web service integration - Subroutines and custom logic - Predictive routing |
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