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Genesys Cloud CX Workforce Management Certification Sample Questions:
1. Which setting in a work plan is configured to define the tasks agents perform during their shifts?
Response:
A) Adherence Tracking
B) Schedule Settings
C) Shift Configuration
D) Activity Codes
2. Which setting should be enabled to track both scheduled and actual agent activities?
Response:
A) Adherence Sync
B) Real-Time Monitoring
C) Adherence Matching
D) Schedule Adherence Tracking
3. In Genesys Cloud workforce management, an activity code must always impact adherence.
Response:
A) True
B) False
4. What is the default value for Severe Adherence Threshold settings?
Response:
A) 10 minutes
B) 6 minutes
C) 5 minutes
D) 7 minutes
5. Which setting in a work plan is configured to define the tasks agents perform during their shifts?
Response:
A) Adherence Tracking
B) Schedule Settings
C) Shift Configuration
D) Activity Codes
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: D |
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