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Salesforce Certified Field Service Consultant Sample Questions:
1. Universal Containers wants to ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs.
Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce?
(Choose two.)
A) ProductsRequired for Service Appointments
B) Products Required for Work Order Line Items
C) Products Required for Work Orders
D) Products Required for Service Resources
2. Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?
A) Work Order
B) Service Territory Member
C) Service Territory
D) User Territory
3. Which fields on Service Appointments help ensure that they are completed within the agreed upon Service Level Agreement (SLA) with Universal Containers' customers?
A) Earliest Start Permitted, Due Date
B) Actual Start, Actual End
C) Scheduled Start, Scheduled End
D) Arrival Window Start, Arrival Window End
4. Time sheet entries can be associated to which two objects? Choose 2 answer
A) assigned resources
B) Service resource
C) Work order line item
D) Work order
5. Universal Containers wants service managers to quickly Identify location and status changes in the lifecycle of a specific component in a customer's install base.
What should a Consultant utilize to track the lifecycle?
A) Custom fields for change tracking on Assets
B) Field HistoryTracking on Assets
C) A Work Order related list on Assets
D) A Product related list on Assets
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: C,D | Question # 5 Answer: B |
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