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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Reporting & Analytics | 14% | - Report templates and configuration - Data export and analysis - Standard reports and dashboards |
| Topic 2: SAP Field Service Management Fundamentals | 12% | - Navigation and basic administration - Solution overview and architecture - Core business processes |
| Topic 3: Master Data Management | 12% | - Equipment, item, and service call setup - Partners, skills, and service contracts - Organizational structure configuration |
| Topic 4: Service Execution & Completion | 16% | - Forms, reports, and documentation - Effort, material, and expense recording - Service call lifecycle |
| Topic 5: Workforce Management & Dispatching | 16% | - Resource planning and scheduling - Crowd service and technician management - Activity assignment and optimization |
| Topic 6: Integration & Extensibility | 14% | - Smart forms and customizations - Security and permissions - Integration with SAP Service Cloud / C/4HANA |
| Topic 7: Mobile Application | 16% | - Offline functionality and data synchronization - Field service mobile app features - Check-in, checkout, and time recording |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
Question #1
What is the first step a technician needs to take to add a smart form within the SAP Field Service Management module app? Choose the correct answer.
A. Select whether it is mandatory
B. Select a template
C. Select a record form the linked object
D. Select a linked object
Question #2
Which tool is used to build an online cloud report'? Choose the correct answer.
A. Caspar Studio
B. Microsoft Reports
C. Crystal Reports
D. Crystal Dashboards
E. Jaspersoft Studio
Question #3
Which duties a dispatcher has at least - using Field Service Workforce Management? Choose the correct answer.
A. Assign Service Call to a technician. 2.Release Assignment. 3. Set Service Call 'Financially complete'
B. Assign Service Call to a technician. 2. Release Assignment. 3.Set Service Call 'technically complete'
C. Open Serive Call. 2.Create assignment reservation 3. Set Service Call 'Financially complete'
D. Assign Service Call to a technician. 2. Enter Customers Address into Master data. 3. Release Assignment
E. Assign Service Call to a technician. 2. Release Assignment. 3. Call technician
Question #4
If your customer would like to approve efforts. expenses. materials and mileage before it synchronizes to the ERR how can he do that? Choose the correct answer.
A. He can go to Workforce Management and access the "Time and Material Journal", where he will be able to approve. reject or make changes to these entries.
B. He can only approve in the ERP
C. He can approve from his Field Services mobile app.
Question #5
You are an administrator who needs to activate the Reserved Materials feature in the mobile app.
Which permission operations must you maintain for the RESERVEDAMATERIAL object type? Choose Two correct answers.
A. Create
B. Read
C. Delete
D. Update
Solutions:
| Question #1 Answer: A | Question #2 Answer: E | Question #3 Answer: B | Question #4 Answer: A | Question #5 Answer: B,D |


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