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SAP C_C4C14_1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Contract and Resource Management | - Resource and scheduling setup - Service contract configuration |
| Service Analytics and Integration | - Reporting and analytics - Integration with other SAP solutions |
| Service Request Processing | - Service orders and notifications - Service request management |
| SAP Service Cloud Overview | - Solution architecture and capabilities - Understanding SAP Service Cloud concepts |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
1. Which of the following functions can you perform using the Language Adaptation tool?
A) Translate notes entered by a user
B) Translate extension field labels
C) Translate work center and view labels
D) Translate all buttons
2. Which of the following functions can you perform using the language adaptation tool?
A) Translate notes entered by a user
B) translate action buttons
C) Translate extension field labels
D) Translate work center and view labels
3. What information is required to automatically schedule a maintenance plan? Note: There are 3 correct answers to this question.
A) Ticket category
B) Service team
C) Measurement attributes
D) MDRO run
E) Schedule condition
4. What activities do you perform in the administrator work center to enable a new social media channel? There are 3 correct answers to this question.
A) Set up access to social media account
B) Select the channel type
C) Set up service level determination for the social media channel
D) Set up ticket routing for the social media channel
E) Create and schedule social media import run
5. As an administrator, which of the following objects can you design in the Business Analytics work center in SAP Cloud for Customer? Note: There are 3 correct answers to this question.
A) Data sources
B) Key figures
C) Dashboards
D) KP|S
E) Scorecards
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: C,D,E | Question # 4 Answer: A,B,E | Question # 5 Answer: A,C,D |
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