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SAP C_BOSUP_90 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Incident Management Fundamentals | 20% | - ITIL & SAP support processes - Message lifecycle and status handling - SLA definitions and priority levels |
| Support Best Practices & Escalation | 15% | - Communication with customers and SAP support - Root cause analysis and resolution tracking - Reproducing and documenting issues |
| SAP BusinessObjects Architecture & Components | 20% | - BI Platform architecture - Central Management Server (CMS), Input/Output File Repository - Adaptive Processing Server, Web Application Container |
| Troubleshooting & Support Tools | 20% | - SAP Notes and knowledge base search - Log files analysis and interpretation - Remote support and diagnostics tools |
| SAP Solution Manager Service Desk | 25% | - CRM_DNO_MONITOR and INCMAN transactions - Incident Management Work Center - Message escalation and forwarding |
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
Question 1
What are benefits of using Root Cause Analysis of SAP Solution Manager? (Choose two)
A. Batch job planning
B. Performance measurement
C. Report development
D. Safe remote access
Question 2
What does component refer to when creating a message?
A. Components are part of a report.
B. Components are part of data dictionary.
C. The component is an attribute that allows a classification from the application perspective.
D. The component is an attribute used to identify the system.
Question 3
A message has been sent to the end user with an assigned note.
What can the end user decide to do with this message after reading the reply? (Choose two)
A. Send the message back to support after providing feedback.
B. Change the status of the message to Confirmed.
C. Change the status of the message to Send to SAP and send it directly to SAP Support.
D. Change the processor of the message and send it back to support with the status Sent to Support.
Question 4
Which of the following incidents will lead to a message being qualified as Very High?
A. An issue leading to business critical work that cannot be performed
B. A product customization requested through support
C. A missing product functionality required by the customer
D. An important request for information related to a future release or patch
Question 5
Which of the following are functions of SAP Solution Manager? (Choose two)
A. Solution Monitoring
B. Backup and Recovery
C. Service Marketplace
D. Service Desk
Solutions:
| Question 1 Answer: B,D | Question 2 Answer: C | Question 3 Answer: A,B | Question 4 Answer: A | Question 5 Answer: A,D |
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