BBPSD Customer Service Certificate CSFX Braindumps

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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

Question 1

When a customer starts to make a complaint and you have listened carefully to what they have to say, your next three steps should be to:

A. Apologise then resolve the issue and then apologise again.
B. Acknowledge then apologise and then take responsibility.
C. Clarify the issue then acknowledge and finally apologise.
D. Take responsibility then acknowledge and then say how you will resolve the issue.

Question 2

A person who is unknown to an organisation who acts as a customer and then reports back to the organisation on their experience is called a:

A. Unknown shopper.
B. Secret shopper.
C. Shopping experience tester.
D. Mystery shopper.

Question 3

Measuring how your organisation is performing with customer service in relation to your competitors is known as:

A. Benchmarking.
B. Contrasting services.
C. Comparing.
D. Standardising.

Question 4

If a business prided itself on the quality of its service to customers as being the best in the market then this could be its:

A. PRI.
B. BPS.
C. CSP.
D. USP.

Question 5

A key customer exchange is when there are a number of:

A. Important events in customer interactions.
B. Customers leaving a shop.
C. Customers entering a shop.
D. Customers talking to each other.

Solutions: