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ASQ CMQ-OE Certification Exam Structure and Guidelines
By and large, candidates have the option of sitting for the official exam in person or the computer-delivered test. The paper version is a four-hour exam comprising 165 multiple-choice questions that may be delivered in both English and Mandarin. On the other hand, the duration of the computer-delivered evaluation is 4 hours 18 minutes and it encompasses 180 multiple-choice questions. However, only 165 items will be scored and the remaining 15 will be not. It is also important to note that the computer-delivered exam is only conducted in English. Both versions are open-book exams and therefore candidates are permitted to take reference materials. ASQ does not have a predetermined passing score for the exam. The score varies each time a Body of Knowledge (BoK) is created and is determined through a procedure called “cut score study”, where a group of experts determines the passing score. More so, candidates are charged an exam fee of USD 568 whereas members of ASQ are charged only USD 468. If a candidate fails the exam, he/she can resit for the test at a retake rate of USD 368. All in all, the vendor provides a range of learning materials for candidates to prepare for the actual evaluation. These include study guides, textbooks, sample questions, etc.
Reference: http://asq.org/cert/manager-of-quality
ASQ Certified Manager of Quality/Organizational Excellence CMQ-OE Exam
ASQ Certified Manager of Quality/Organizational Excellence CMQ-OE Exam is related to Certified Manager of Quality/Organizational Certification. This exam validates the Candidate ability to establish and monitor customer or supplier relations, develop measurement systems to determine organizational improvement and supports strategic planning and deployment initiatives. It also tests the Candidate ability to analyze financial situations, determine and evaluate risk employ knowledge management tools, techniques in resolving organizational challenges, manage projects and human resources, motivate and evaluate staff.
ASQ CMQ-OE Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Management Planning & Measurement | 25% | - Quality Tools (QFD, CT Trees, FMEA) - Benchmarking & Best Practices - Metrics & Performance Indicators (KPIs) - Project Management Fundamentals - Cost of Quality (COQ) Analysis - Strategic Planning Tools (SWOT, Balanced Scorecard) - Business Performance & Data Analysis |
| Topic 2: Quality Systems Development, Implementation, and Continual Improvement | 20% | - Documentation & Control - Continuous Improvement Tools (Kaizen, PDCA, Root Cause Analysis) - Quality Management Systems (QMS) & Standards (ISO 9000) - Process Improvement Methodologies (Lean, Six Sigma) - Auditing (Internal, External, Supplier) - Risk Management & Prevention |
| Topic 3: Supply Chain Management | 15% | - Outsourcing & Vendor Management - Supplier Selection & Evaluation - Supplier Performance & Monitoring - Supplier Development & Quality Improvement - Logistics & Inventory Management |
| Topic 4: Organizational Leadership | 20% | - Quality Culture & Behavioral Aspects - Change Management - Strategic Planning & Deployment - Performance Measurement & Management - Employee Development & Engagement - Leadership Principles & Techniques |
| Topic 5: Management & Communication | 20% | - Management Skills & Styles - Customer & Supplier Relationships - Negotiation & Conflict Resolution - Communication Methods & Barriers - Marketing & Customer Satisfaction - Presentation & Meeting Facilitation |
ASQ Certified Manager of Quality/Organizational Excellence Sample Questions:
Question #1
When sending an email in English to a person in a country where English is not the primary language, a manager should use which of the following techniques?
A. Use standard English words and phrases
B. Avoid using punctuation
C. Keep the message as short as possible
D. Use phrases that evoke the same mental images in both languages
Question #2
It is the team sponsor ' s responsibility to:
A. Set agendas and manage team meetings
B. Coach members in tools and processes
C. Help team members prepare presentations for management
D. Review and support the efforts of the team
Question #3
Upper management will be most responsive to which of the following cost comparisons?
A. Quality costs as a percent of overhead costs
B. Operational costs as a percent of production costs
C. Inspection costs as a percent of production costs
D. Quality costs as a percent of net sales
Question #4
When a project requires collaboration among different functional areas, the first step for the project manager should be to
A. choose project members on the basis their previous project experience
B. determine who should attend project update meetings
C. gain support from the managers whose staff will be serving on the project
D. develop a schedule that includes all project activities from beginning to end
Question #5
A supplier who is establishing a partnership with a customer should take which of the following actions first?
A. Establish a formal quality reporting system
B. Conduct a customer satisfaction survey
C. Become ISO certified
D. Develop a matrix of customer requirements
Solutions:
| Question #1 Correct Answer: A | Question #2 Correct Answer: D | Question #3 Correct Answer: D | Question #4 Correct Answer: C | Question #5 Correct Answer: D |


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