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ServiceNow CIS-TPRM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Process Automation and Workflows | 19% | - Approval processes and escalation rules - Workflow design and customization - Issue and action item management - Task assignment and tracking |
| Topic 2: Assessment Configuration and Management | 33% | - Assessment types: internal, external, due diligence - Questionnaire templates and scales setup - Inherent Risk Questionnaire (IRQ) configuration - Scoring calculations and risk rating determination - Assessment lifecycle, scheduling, and generation |
| Topic 3: TPRM Application Overview and Core Configuration | 24% | - Application architecture and key components - Risk domains, criteria, and scoring rules - Contacts and engagement setup - Third-party record management and hierarchy - Risk intelligence and integration configuration |
| Topic 4: Third-Party Portal and Collaboration | 18% | - Request management: questionnaires, documents, evidence - Portal configuration, branding, and navigation - Communication and notification setup - Access management and permissions |
| Topic 5: Reporting, Integration, and Compliance | 6% | - Integration with GRC and other ServiceNow applications - Compliance frameworks and regulatory alignment - Dashboards, reports, and analytics |
ServiceNow Certified Implementation Specialist - Third-party Risk Management Sample Questions:
1. What is a crucial aspect to consider when assigning tasks in third-party risk management to ensure effectiveness?
Response:
A) Limiting task assignments to high-level management
B) Ensuring tasks align with the individuals, expertise and responsibilities
C) Allowing third-party vendors to choose their tasks
D) Randomly assigning tasks to available personnel
2. What role does user feedback play in the ongoing configuration of a Third-party Assessment Portal?
Response:
A) It helps maintain the portal's original design intent
B) It reduces the frequency of portal updates
C) It eliminates the need for further user training
D) It ensures the portal evolves to meet user needs and improves compliance rates
3. During the "due diligence" phase of the Third-party Risk Management process, what is the primary focus?
Response:
A) Evaluating the third party,s risk profile, including financial stability and compliance with regulations
B) Signing the final contract with the third party
C) Establishing a communication plan with the third party
D) Negotiating payment terms and conditions
4. How can the design of a Third-party Assessment Portal contribute to improving risk management efficiency?
Response:
A) By centralizing all third-party data in a single location
B) By incorporating multiple branding elements for each third party
C) By limiting the portal's functionality to only high-level risk assessments
D) By providing an intuitive interface that facilitates quick and accurate risk assessments
5. In managing international third-party contacts, what configuration consideration is critical?
Response:
A) Accounting for time zone differences and language preferences
B) Using a universal language for all communications
C) Centralizing all contacts in a single geographic location
D) Limiting contact information to email addresses only
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: D |
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