PDF Version DemoExam Content
The examination consists of 65 Questions. Candidates should attempt maximum correct answers for a better score.
Formats of Question
- Multiple Response Multiple-choice questions: Two or More Correct response from the given options best suits the statement or answers the question.
- Single Response Multiple-choice questions: Only One correct response from the given options best suits the statement or answers the question.
Exam Duration
Candidates will have 90 minutes for attempting 65 questions. So, it becomes important for the candidates to time-box the exam and restrict spending too much time on one question or one topic.
Exam Results
The ServiceNow CIS-ITSM certification is a pass or fail exam. The examination is scored against a minimum standard established by ServiceNow who are guided by the certification industry best practices and guidelines. On successful submission of the certification examination, result in the form of Pass or Fail result is immediately calculated and displayed to the candidate. No further details will be provided to the candidate.
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Target Audience
The Certified Implementation Specialist - IT Service Management Certification Exam is targeted to ServiceNow customers, Partners, sales engineers, and others interested in becoming a certified implementation specialist for the ServiceNow ITSM platform. This exam certifies the candidates are skilled enough for configuring, implementing, and maintaining the ServiceNow ITSM platform and applications.
Brief Details
Following are the quick details related to the CIS-ITSM Certification Exam
Exam Registration: Registration should be done using the ServiceNow Webassessor. For successful exam registration, candidates must have exam vouchers that can be obtained on completing the prerequisite pieces of training for ITSM implementation.
Exam Mode: On-line Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration. In both testing venues, the exam is conducted through a consistent, friendly, user interface customized for ServiceNow tests.
Valid Attempts: Candidates failing to pass the exam, can register again to take the exam up to three times.
Exam Code: ServiceNow CIS-ITSM Certification Exam
Number of Questions: 65 Questions
Exam Name: Certified Implementation Specialist - ServiceNow Training and Certification
Duration: 90 minutes
Exam Price: $150 (USD)
Exam type: Multiple Choice Questions
ServiceNow CIS-ITSM Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Incident Management | - SLAs, assignments, and escalation - Incident lifecycle and configuration |
| Knowledge Management | - Knowledge article creation and governance - Publishing and lifecycle processes |
| Problem Management | - Problem identification and root cause analysis - Known errors and workarounds |
| Request Fulfillment and Service Catalog | - Request lifecycle management - Catalog items and workflows |
| Change Management | - Change types and workflows - Approval and risk management |
| ITSM Reporting and Performance | - Basic reporting and dashboards - Metrics and KPI tracking |
| CMDB and Service Mapping Concepts | - CMDB structure and relationships - Service dependencies overview |
| ITSM Foundation and Platform Concepts | - ITSM application overview - ServiceNow platform architecture and navigation |
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