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Prerequisites of CIS-HR Exam
Being CIS-SP certified is not a prerequisite for the CIS-HR exam.
CIS-HR Certification Learning & Certification Path
The full CIS-HR certification requires the completion of 5 exams. Once you have passed all 5 exams, you will be CIS-HRC certified. The following table outlines your certification process For National applicants who do not already hold a CISA or CISM certification, the Practitioner level is available as an additional credential (CIS HRS) through the ServiceNow Partner Program.
There are also several other vendor-specific certifications that may be used in conjunction with the CIS-HR for training and consulting. The ServiceNow Partner Program is a program that allows ISVs and consultants to apply for credentials at partner ISVs or training providers. Partnerships between ISVs and training providers ensure that candidates receive intensive, hands-on, real-world training covering all aspects of ServiceNow implementation.
CIS-HR Certification Knowledge & Knowledge Direction
Knowledge and knowledge direction are two different categories that relate to the same capabilities. The knowledge category involves your technical skills, while the knowledge direction category reflects your ability to gain new or improve existing knowledge. This mix of knowledge and direction ensures that you will have the know-how to manage change within your company and prepare for changes in your own skillsets.
The CIS-HR Certification provides an opportunity for you to understand and follow the technological developments of the software service management industry. It offers prospective certification candidates an opportunity to explore both individual and team skills needed to successfully participate in their chosen industry. The CIS-HR Certification is designed to meet the needs of those who are interested in learning about the emerging applications, technologies, trends, and concepts that are shaping today's technology arena.
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-hr-blueprint.pdf
CIS-SM Certification Experience & Skills
The CIS-SM certification experience and skills you acquire relate directly to the specific tasks you will perform as a ServiceNow consultant. The experience you will acquire builds on your existing professional experience as an industry expert in service management.


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