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What is the exam cost of the ServiceNow CIS-EM Exam?
ServiceNow CIS-EM Exam should be around USD $450 USD.
What are the prerequisites for the ServiceNow CIS-EM Exam
ServiceNow Certified Implementation Specialist Event Management certification is an intermediate-level certification. It is designed for experienced implementation specialists who have completed the ServiceNow Certified Implementation Specialist Configuration and Administration, or equivalent, and have at least one year of experience in implementing ServiceNow applications.
What is the salary of a ServiceNow CIS-EM certified professional?
The Average salary of different countries of ServiceNow CIS-EM certified professional
- India - 6379972 INR
- UK - 63431 Pounds
- United States - $85,000 USD
ServiceNow CIS-EM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Event Management Overview | 13% | - Customer challenges and business value - Common Service Data Model - User interfaces: Operator Workspace, Alert Intelligence, Dependency Maps - IT Operations Management (ITOM) solution - Key features and capabilities |
| Topic 2: Event Sources and Integration | 10% | - Supported event sources and protocols - Metric connectors and data collection - Third-party integration best practices - Monitoring tool integration |
| Topic 3: Event Configuration and Processing | 27% | - Event rules, filters, thresholds, and field mapping - Event lifecycle and processing flow - Connectors: preconfigured, custom, push/pull methods - Inbound actions and event management jobs - Scripting: Regex, JavaScript, PowerShell - CI binding and identification |
| Topic 4: Alerts and Correlation | 30% | - Incident creation and integration - Impact profiles, impact trees, and service impact analysis - Priority calculation, scoring, and groups - Alert grouping and correlation strategies - Alert definition and attributes - Alert processing and management rules - Alert Intelligence and Service Operations Workspace features |
| Topic 5: Architecture and Discovery | 10% | - Discovery and MID Server components - CMDB integration and dependency mapping - Event Management architecture - Monitoring process and data flow |
| Topic 6: Administration and Optimization | 10% | - Performance tuning and noise reduction - Maintenance and troubleshooting - Security and access control - Best practices and operational efficiency |
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