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IBM C9020-971 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Data Protection and Availability | - High availability and disaster recovery - Replication technologies - Backup and restore concepts |
| Topic 2: Troubleshooting and Support | - Performance troubleshooting - Log analysis and problem determination - Common storage issues and diagnostics |
| Topic 3: IBM Storage Solutions Overview | - IBM storage product portfolio overview - Enterprise storage system components |
| Topic 4: Storage Fundamentals | - RAID concepts and data protection mechanisms - Basic storage concepts (block, file, object) - Storage architectures and tiers |
| Topic 5: SAN and Networked Storage | - Fibre Channel SAN concepts - Zoning, masking, and connectivity - iSCSI and IP-based storage networking |
| Topic 6: Storage Administration and Management | - Capacity planning and optimization - Storage monitoring and performance management - Volume provisioning and configuration |
IBM Enterprise Storage Technical Support Sample Questions:
Question #1
Which feature of the XIV system is a technical advantage over competitive storage arrays?
A. Deduplication
B. Encryption at any time
C. SSD adaptive read caching
D. Software bundled with IBM Spectrum Control
Question #2
What is the next step for a failed installation of an IBM TS4500 where there have been I/O errors that prevent placing the library into production even after replacement of multiple parts and verification of configuration definitions?
A. Facilitate a meeting with IBM and customer executives to discuss available options to resolve the situation.
B. Conduct a workshop with customer system administrators and IBM technical field support representatives to jointly resolve the problem.
C. Escalate the issue through the compliant process (critsit) and explain this process and next steps to the customer.
D. Perform an in-depth problem analysis and follow up with appropriate actions to resolve the issue.
Question #3
A customer is considering a storage consolidation project.
Which tool should you use to help the customer understand that the IBM solution will be more cost-effective than the competitors?
A. IBM CompleteCenter
B. IBM ATS Server Consolidation Monitor
C. IBM Systems Consolidation Evaluation Tool
D. IBM System Storage Interoperation Center
Question #4
Which upgrade is possible for a customer with IBM FlashSystem 840?
A. Systems purchased with eight 2 TB flash modules can be expanded to twelve 2 TB flash modules.
B. Systems purchased with eight 4 TB flash modules can be expanded to twelve 2 TB flash modules.
C. Systems purchased with eight 4 TB flash modules can be expanded to twelve 1 TB flash modules.
D. Systems purchased with eight 2 TB flash modules can be expanded to twelve 4 TB flash modules.
Question #5
How is RTO defined?
A. The time it takes to restore the backup tapes at a remote site.
B. The time it takes to complete the nighty backup process.
C. The amount of times it takes, from initial disaster declaration, to having critical business processes available to users.
D. The amount of data loss that's deemed acceptable, defined by application, in the event of a disaster-failover scenario.
Solutions:
| Question #1 Answer: B | Question #2 Answer: B | Question #3 Answer: A | Question #4 Answer: C | Question #5 Answer: C |
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