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IBM C9020-461 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Midrange Storage Product Overview | 22% | - IBM XIV Storage System - IBM Midrange Tape Systems (TS3100, TS3200, TS3310) - IBM FlashSystem Family - IBM Storwize Family (V3700, V5000, V7000, V7000 Unified) - IBM SAN Volume Controller (SVC) |
| Topic 2: Management and Monitoring | 18% | - Firmware updates and software maintenance - IBM Storwize GUI/CLI and Hyper-Scale Manager - Alerting and event management - Performance monitoring and capacity planning |
| Topic 3: Architecture and Concepts | 20% | - RAID levels, storage pools, dynamic disk pools - Virtualization, thin provisioning, Easy Tier - Storage networking: SAN, NAS, iSCSI, Fibre Channel - Copy services: FlashCopy, Metro Mirror, Global Mirror |
| Topic 4: Troubleshooting and Problem Determination | 20% | - Error log analysis and diagnostics - Connectivity and configuration issues - Performance bottleneck analysis - Support tools and data collection |
| Topic 5: Installation and Configuration | 20% | - Initial setup and configuration - Host connectivity and multi-pathing - License activation and feature enablement - Hardware installation and cabling |
IBM Midrange Storage Technical Support V4 Sample Questions:
Question #1
A customer has a mission-critical application that requires the highest performance while providing redundancy.
Which RAID configuration should be utilized?
A. RAID 10
B. RAID 0
C. RAID 6
D. RAID 5
Question #2
A customer has a storage system with a number of databases and has a business requirement to provide development with a sample of real data for testing. The customer is also concerned with cost.
Which solution is appropriate for this customer?
A. IBM Storwize V5000 with Real-time Compression and virtualization
B. IBM Spectrum Scale
C. IBM Spectrum Protect
D. IBM Storwize V7000 with Real-time Compression and virtualization
Question #3
When speaking with a customer, which statement is correct for showing the differences between Flash and SSD?
A. SSD amplifies rotational latency.
B. SSD has to emulate a mechanical disk.
C. SSD uses Field Programmable Gate Array (FPGA) modules.
D. SSD latency is the same as Flash.
Question #4
A client wants to enlarge its existing IT infrastructure storage capacity by also reusing existing storage. The client is looking at the IBM Storwize family.
Which tool should be used to assist with justifying the acquisition?
A. IBM Business Value Accelerators
B. IBM Storwize RAS Business Advantage Calculator
C. ROInow!
D. TCOnow!
Question #5
A customer has a business requirement to replicate data between two sites and achieve a recovery point objective (RPO) as low as possible with the replicated data as up-to-date as possible. The existing inter-site link is a shared resource and can become congested.
Which replication technology should be suggested to the customer?
A. Metro Mirror
B. Global Mirror with change volume
C. Intracluster mirroring
D. Active Cloud Engine
Solutions:
| Question #1 Correct Answer: A | Question #2 Correct Answer: D | Question #3 Correct Answer: A | Question #4 Correct Answer: C | Question #5 Correct Answer: B |


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