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The KPI Institute C-KPIP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| The World of KPIs | 15% | - Challenges in performance measurement - Value and role of KPIs - Concepts, terminology and governance - Organizational levels and application |
| Understanding and Classifying KPIs | 20% | - Taxonomy and classification frameworks - SMART criteria and definition rules - Typology: leading/lagging, efficiency/effectiveness, qualitative/quantitative - KPI lifecycle and logic |
| Target Setting and Performance Goals | 10% | - Common mistakes and behavioral issues - Benchmarking and comparison - Target setting methodologies and best practices |
| Data Gathering, Quality and Reporting | 15% | - Activation and visualization tools - Reporting, dashboards and interpretation - Data sources, collection and validation - Data quality dimensions and improvement |
| KPI Selection and Alignment | 25% | - Cascading KPIs across organizational levels - Selection criteria and techniques - Linking KPIs to strategy and objectives - Alignment with business goals and initiatives |
| KPI Documentation and Standardization | 15% | - Documentation form design and components - Standardized templates and libraries - Ownership, frequency and data definitions |
The KPI Institute Certified KPI Professional Sample Questions:
1. How often should KPIs be modified?
A) As often as required by strategy / operational changes
B) Once a year
C) Once a quarter
D) Once a month
2. Which purpose would you choose to justify the selection of "Processes optimized (%)" as a KPI?
A) To measure processes
B) To monitor the advances made in maturing process management as a capability
C) To evaluate processes
D) To monitor process implementation
3. For "Budget variance (%)", the trend is good when:
A) This is not a KPI
B) Increasing
C) Within range
D) Decreasing
4. Which of the following statements doesn't represent a KPI reporting data source?
A) Competitors' annual reports
B) Operational reports
C) Enterprise Resource Planning (ERP) software
D) Surveys
5. Objectives should start with:
A) Value drivers
B) Nouns
C) Adjectives
D) Action verbs
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: D |
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