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SAP C-C4H410-01 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Workflow and Notifications | <8% | - Notification process setup - Workflow conditions and actions |
| Topic 2: Product and Pricing | 8%-12% | - Internal and external pricing determination - Trigger pricing in sales documents - Pricing components configuration |
| Topic 3: Sales Planning and Forecasting | <8% | - Sales target dimension setup - Forecast creation and submission |
| Topic 4: Implementation Basics and Fine Tuning | 8%-12% | - Fine-tuning timeline and dependencies - Tailoring standard settings - Configuration and administration tasks |
| Topic 5: Account and Contact Management | <8% | - Account groups and relationships - Contact data maintenance |
| Topic 6: Data Migration and Integration | >12% | - Data migration templates and workbench - Pre-packaged integration scenarios - Troubleshooting migration issues |
| Topic 7: User Management | 8%-12% | - Access control management - Business roles and access rights - User creation and maintenance |
| Topic 8: Territory Management | <8% | - Territory hierarchy setup - Territory determination rules |
| Topic 9: Lead and Opportunity Management | 8%-12% | - Lead distribution and qualification - Opportunity creation and buying center - Revenue scheduling and sales stages |
| Topic 10: Reporting and Analytics | 8%-12% | - Excel integration with reports - Interactive dashboards - Custom report components |
| Topic 11: Visit Planning and Execution | <8% | - Activity planning and scheduling - Visit surveys and follow-up tasks |
| Topic 12: Personalization and Extensibility | <8% | - Mashups and custom fields - Custom business objects |
SAP Certified Application Associate - SAP Sales Cloud 1911 Sample Questions:
Question #1
You need to record the level of influence that a customer's employee is having on an opportunity. What do you use to record this influence?
Please choose the correct answer.
Response:
A. Parties involved
B. Sales team
C. Buying center
D. Influencer map
Question #2
You integrated Microsoft Outlook with SAP Hybris Cloud for Customer. Which of the following activities can you perform after the integration?
There are 2 correct answers to this question.
Response:
A. Synchronize and exchange leads
B. Synchronize and exchange appointments
C. Create opportunities
D. Create and access contacts
Question #3
What benefits does SAP Hybris Cloud for Customer provide during the visit planning phase?
There are 2 correct answers to this question.
Response:
A. Map-based route planning is supported.
B. Current service tickets with high priority are integrated.
C. Customer product lists are shown.
D. A calendar view contacting visit details is integrated.
Question #4
Which of the following are features of custom report creation in SAP Hybris Cloud for customer?
There are 3 correct answers to this question.
Response:
A. Custom reports can be created by all users.
B. Custom report creation is supported with a guided procedure.
C. Direct assignment of a report to a business user is supported.
D. Custom calculated key figures are allowed.
E. Variable selection is possible.
Question #5
Restriction rules can be assigned to work center views within a business role if they're based on which of the following authorization elements?
Please choose the correct answer.
Response:
A. Access Control
B. Access Rights
C. Access Context
D. Access Restriction
Solutions:
| Question #1 Answer: C | Question #2 Answer: B,D | Question #3 Answer: A,D | Question #4 Answer: B,D,E | Question #5 Answer: C |
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