Salesforce Business Analyst BA-201 Braindumps

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Salesforce Certified Business Analyst Sample Questions:

1. Cloud Kicks hired a new business analyst (BA) to join an experienced cross-functional team that has successfully delivered high-quality Salesforce solutions to global stakeholders. The BA wants to quickly become a trusted advisor to the team.
What should the BA do?

A) Avoid exposing one's own mistakes to the team.
B) Focus on the task at hand instead of on individual team members.
C) Tell the truth in difficult situations.

2. A business analyst (BA) is working with stakeholders at Universal Containers to walk through a potential solution for the lead routing and qualification process. The solution will include automated and manual features.
Which artifact should help the BA illustrate the vision of a solution to stakeholders?

A) Annotated process flows with modifications to an existing process
B) Detailed user stories with technical documentation about the existing process
C) Collected pain points from people who follow the existing process

3. Cloud Kicks (CK) needs to implement an event management system within Salesforce. After researching potential solutions, a managed package meets the majority of CK s business requirements. However, the CRM director has expressed a desire to heavily customize an open source solution.
Which benefit of using a managed package versus an open source solution should the business analyst share to help the CRM director make a decision?

A) Managed packages are updated automatically with each Salesforce Release.
B) Each version of a managed package on the AppExchange undergoes a security review.
C) Managed packages are easily customizable to meet CK's exact requirements.

4. Which element of the storytelling process for UX is described here: "A hurdle that makes it difficult for your heroes to succeed on their journeys."

A) Monster
B) Challenge
C) Helper
D) Victory

5. Northern Trail Outfitters launched a new feature on its Experience Cloud site to allow customers to compare features of similar products ahead of the major promotional event of the year. The user acceptance testing (UAT) passed successfully; however, many customers complained of issues when accessing the site.
What did the business analyst overlook before recommending that the release go live?

A) The UAT should have been performed with both peak load and average load simulation.
B) The UAT should have been performed by customers who are familiar with the products.
C) The AT should have been performed with enough time to resolve bugs in the new feature,

Solutions: